To request permission to return, the customer must send a request to firstname.lastname@example.org. In the e-mail address must be specified: the codes of the articles that you wish to return and desired compensation: change or refund. Upon receipt of the return request, MILLESIME.IT send the customer a written confirmation.
The refund must be made with the carrier indicated in the email sent by MILLESIME.IT. The Courier will bring a waybill at the time of the withdrawal of the package, which must be completed as indicated in the email you received permission from the department email@example.com
The return shipment will be paid by the buyer.
Refunds will be processed as they are completed receipt, verification and acceptance of the article made.
For orders paid with the amount refunded by credit card will be available to customers in about 10 days, and will still be visible on the next card statement. Timing may vary slightly depending on the banking system of credit card used.
For orders paid by PayPal or bank transfer the amount will be returned to the original account.
Refunds will be issued in the same currency of original purchase. Any amount of differences due to exchange-rate fluctuations can not be refunded.
The return shipment must take place within 28 days of receiving the order.
TERMS AND CONDITIONS
The present adhesive on items that are returned must be neither cut nor broken.
The clothes must not have been worn, washed or altered.
Each item must be returned including all labels, packaging and original accessories (dustbags, hangers, garment covers etc.) received along with the order.
Returns must be shipped in the original box.
In the event that the customer receives defective goods, or that errors in shipments by MILLESIME.IT, is required to follow the same instructions above. MILLESIME.IT reserves the right to request photographic evidence before allowing returns for defective merchandise and pay the shipping costs for the return of the goods at his premises.
MILLESIME.IT reserves the right to refuse unauthorized returns, shipped with different courier from the one indicated in the mail with instructions made to, or otherwise does not comply with all the conditions.
In these cases the goods will be returned to the sender at the original shipping.