Payment methods and Refunds
You can pay directly with your PayPal account or, you can pay by credit card.
You can pay directly by bank transfer from your checking account.
Cash on delivery
You will pay the amount due on delivery directly to the courier.
* Additional cost: € 5.00
** Available only for Italy
To request permission to return, the customer must send a request to firstname.lastname@example.org.
The e-mail must specify the order number and the items to be returned and the desired compensation: exchange or refund.
The return can be made only and exclusively for 4U LOTTI items if they have defects or anomalies not mentioned in the description of the items themselves. The Courier will bring a waybill when collecting the package.
In the event that the items are not to your liking, the return shipping will be CHARGED TO THE BUYER.
Refunds will be processed as soon as the receipt, verification and acceptance of the returned item is completed.
For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the banking system of the credit card used.
For orders paid with Paypal or by bank transfer, the amount will be returned to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded.
The return shipment must take place within 14 days of receiving the order.
TERMS AND CONDITIONS
The present adhesive on items that are returned must be neither cut nor broken.
The clothes must not have been worn, washed or altered.
Each item must be returned including all labels, packaging and original accessories (dustbags, hangers, garment covers etc.) received along with the order.
Returns must be shipped in the original box.
In the event that the customer receives defective goods, or that errors in shipments by MILLESIME SRL, is required to follow the same instructions above. MILLESIME SRL reserves the right to request photographic evidence before allowing returns for defective merchandise and pay the shipping costs for the return of the goods at his premises.
MILLESIME SRL reserves the right to refuse unauthorized returns, shipped with different courier from the one indicated in the mail with instructions made to, or otherwise does not comply with all the conditions.
In these cases the goods will be returned to the sender at the original shipping.